"I want to tell you something else I have learned. In all human
relations, if the two parties are living close to each other, they may
form a bond through personal trust. But if they are far apart, they must
use words to communicate the loyalty, and the words must be transmitted
by one party. To transmit words that are either pleasing to both parties
or infuriating to both parties is one of the most difficult things in the
world. Where both parties are pleased, there must be some exaggeration of
the good points and where both parties are angered, there must be some
exaggeration of the bad points. Anything that smacks of exaggeration is
irresponsible and unsincere. Where there is irresponsibility and
unsincerity, no one will trust what is said. When that happens, the party
transmitting the words will be in danger. Therefore the aphorism says,
"Transmit the established facts; do not transmit words of exaggeration."
If you do that, you will probably come out all right."